You are here: Home > Departments > General Offices > Case Managers

Case Managers

General Office PhotoCase Managers evaluate each of approximately 300 cases per month that are assigned to the Medical Examiner’s Office. They request and combine necessary information from other organizations for the Medical Examiner, or his designee, to establish the cause and manner of death. Such information might include reports from law enforcement agencies, EMS/fire rescue departments, and medical records from nursing or care facilities, and hospitals. A multitude of other reports compiled for a case might include information from family members, fall injuries, or industrial accident reports to name a few.  

Once all of the information is obtained, and the cause and manner of death is established, the Case Manager completes the electronic Death Certificate. It is sent to the funeral home to be filed with the local Vital Statistic department. All other cities, except the ones listed below, file death certificates with the city of Cleveland (refer to list below or FAQ’s).  Next, the Case Manager produces the Medical Examiner’s Verdict, which is a document that briefly summarizes the facts of the case. This department is also responsible for issuing burial and cremation permits.

 City Vital Statistics  Telephone Number
 Bedford  (440) 735-6522
 Euclid  (216) 289-2700
 Lakewood
(216) 521-7580
 Parma
  (440) 885-8000
 Cleveland   (216) 664-2315
General Office Photo
Case Managers perform other duties which include filing, answering telephones, taking messages, and maintaining departmental records and logs to facilitate case processing. They make reports to Children and Family Services, the Board of Health, and other public agencies.  Another service Case Managers provide is to release suicide notes. By law, a copy of the suicide note can only be released only to the next of kin. The person must receive the note in person with proper identification. In order for the original note to be released, a letter of written request must be sent to the Medical Examiner. It will not be released until the case is completed and closed. 

Suicide Prevention Education Alliance (SPEA)
http://www.helppreventsuicide.org

Request for Information

The Case Managers review all cases and releases copies of the records for all paid requests. For instance, family members, insurance companies, attorneys, and the general public can request in writing the following documents:                            

 Medical Examiner’s Verdict  $.25 per page
 Autopsy Protocol  $.25 per page
 Toxicology Laboratory Report  $.25 per page
 Microscopic Slides  $5.00 per slide
 Case Photos   $.50 per photo
 Photo CD-Rom  $1.26 per disk

Release Photo
Medical Examiner's office Case Managers review all completed cases and released copies of the official Medical Examiner’s report (Verdict, Autopsy, and tToxicology). All requests must be paid prior to processing the order. More importantly, exact payment is required. We accept payment in the form of check or money order. If necessary to pay by cash, the exact amount is required because petty cash is not available. All orders are received either in person or through U.S. postal mail. The reports we generate are certified, therefore; we are unable to fax or send orders by means of the Internet.  

Telephone inquiries can be taken by the Case Managers. If the case is not completed, we can take a record inquiry. Upon completion of the case, we will contact the requestor as to the cost needed to process the order.                           
                  

Case Managers
(216) 698-1177
 
Karen Lahiff
Supervisor
(216) 698-4375

The Medical Examiner’s Verdict is a report that states the circumstances surrounding the death of the decedent, the history where the person was found, transported, and pronounced dead.  

The Autopsy Protocol  is a report documented by the Forensic Pathologist assigned to each case. It describes the external and internal findings of wounds, injuries, and diseases. It designates which findings are related to the cause and manner of death. It includes gross and microscopic findings.  

The Toxicology Laboratory Report  is a summary of the qualitative and quantitative findings of drugs and poisons that may be found in the blood, urine, vitreous humor, gastric contents, or bile of the decedent.